Support
Turf Medic is owner-operated — when you call or text, you're talking to the person who services your turf. We answer Monday–Friday, 8am–6pm Central.
How do I manage or cancel my plan?
Use the secure billing portal — enter the email you signed up with and Stripe texts or emails you a one-time code. From there you can update your card, change plans, or cancel (your plan stays active through the end of the period you've paid for). No phone call needed.
How do I reschedule a visit?
Call or text 972-765-2771 and we'll find a time that works. The visit date shown in the app is an estimate based on your plan's schedule — we confirm every visit with you before we come out.
What about refunds or billing questions?
Contact us at [email protected] or 972-765-2771 and we'll make it right. Receipts come from Stripe, our payment processor, at the email on your subscription.
Trouble signing in to the app?
Sign-in uses a one-time code texted to your phone — there's no password. If the code doesn't arrive within a minute, check that your phone number was entered correctly and try again, or just call us and we'll help.